Silva’s new intranet, Powell 365, has been introduced as part of a business-wide project in 2019. It will see administrative processes and communications digitally reconfigured over the next two years. This plan, known as ST21, has been launched following an examination of the housing association’s internal and external workflows and will aim to improve service quality to its 7,400 affordable homes, by shifting 80% of customerinitiated transactions to the web by 2021.
In this case study, Justine Thompson, Internal Lead Transformation Partner, tells us why they decided to work with us to enhance their digital transformation. She explained the challenges that they were facing. Also, how Powell 365 helped the company to develop its activity. Alan Ward, Silva’s chief executive, insisted on how crucial was to share relevant information within the company.
Whithin six months, Silva Homes worked with Powell Software and SORCE to build an intranet matching its employees needs:
- Empowering and engaging employees
- Streamlining information and business opportunities
- Bringing together the new and complex Office 365 suite into an user-friendly employee experience
- Deliver a powerful and personnalized workplace that is easy to maintain and to implement
Technology Behind the Solution
The communication platform sits on top of SharePoint and incorporates the Office 365 suite of solutions in an engaging way results in an 80% increase in usage for most companies. Powell 365 also includes over 70 customizable ready-to-use SharePoint templates that simplify the portal creation, offering a significantly lower cost alternative to a custom build. As a flexible, full-cloud solution, Powell 365 resonatred well with the Silva Homes housing objectives.
Discover how Powell Software, SORCE and Silva Homes worked on the development of their in-house Intranet.