Transforming documents into conversational Assistants
According to Gartner® research by Larry Cannell, Create AI Assistants to Chat With Your Content, “These AI assistants are concrete, targeted and potentially impactful generative AI (GenAI) applications. They give new life to documents, streamlining access to the information contained within them.”*
At Powell, we believe such tools exemplify how generative AI can make information more accessible and actionable. By curating the right set of source documents, businesses can ensure these assistants deliver targeted, impactful support to their workforce.
The role of subject matter experts (SMEs) in refinement
The Gartner research notes that “The SME is responsible for the success of the AI assistant, including maintaining and improving documents for grounding.”
At Powell Software, we are convinced that humans play a critical role in the success of an AI assistant, particularly in curating the content and ensuring the AI aligns with organizational goals. After all, AI is a tool, and its effectiveness depends on the quality of the input data and the guidance provided by human experts.
Powell Software: Pioneering document-driven AI
Powell Buddy, our intranet AI assistant, is pleased to be included in the Gartner report, Create AI Assistants to Chat With Your Content, as an example of how an AI assistant can be integrated into an intranet.
Powell Buddy leverages curated document libraries and integrates seamlessly with tools like SharePoint, ensuring employees easily access critical information.
Powell Buddy empowers organizations to:
• Improve productivity by reducing the time spent searching for information.
• Enhance decision-making by delivering reliable insights.
• Streamline operations by automating routine tasks and minimizing errors.
With Powell Buddy, put your content to work and drive value for your entire organization
With Powell Buddy, we are excited to announce the addition of dedicated AI agents to drive the next level of business value for organizations within their digital workplace. Those document-grounded AI assistants are here to turn SharePoint sites and documents into chatbots and super-equip subject matter experts for any of your business needs (Sales, Marketing, HR, etc.). These agents empower everyone within your organization to quickly surface insights, scale expertise, and make informed decisions.
Allow anyone to define agents as specifically as needed
With Powell AI Buddy, each of your departments has the power to make their knowledge base dynamic and interactive with a dedicated and scoped agent for each entity’s content.
With Powell AI Buddy, your subject matter experts only need to update the document source, and Powell Buddy takes care of the rest to keep your documentation alive and actionable. The result? With an appealing and seamless self-service experience, your employees feel like they are interacting and chatting live with your content and documentation.
Innovating for the future
We believe that AI-powered document assistants will soon become an indispensable tool for organizations. By adopting these technologies, businesses can stay ahead of the curve, transforming how information is accessed and applied across various processes.
Staying compliant and secure
As with any emerging technology, caution is essential. Gartner recommends organizations “Establish pilots to test document-grounded AI assistants’ viability, understand any security implications and learn how to succeed with them.”
Conclusion
AI-powered document assistants are reshaping how organizations interact with information. By combining advanced AI capabilities with expert content curation, these tools can transform static documents into dynamic assets, driving productivity and innovation. At Powell Software, we’re proud to be at the forefront of this transformation, helping businesses harness the power of AI to empower their workforce.
Disclaimer:
*Source: Gartner, Inc., Create AI Assistants to Chat With Your Content, Larry Cannell, December 6, 2024.
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.