Is flexible working better than a hybrid workplace?

by Yvonne Harris

The future of work is defined by flexibility. Gone are the days of the 9-5 in office, replaced by more inclusive and hybrid workplaces embracing flexible working.

One key trend in the modern workplace is hybrid working, where employees are split between remote work and in-office days. It’s a best of both worlds system catering for employees who like to work from home or be present a few days a week. It also provides a compromise for management who fear a full transition to remote work.

Hybrid work is revolutionary but it is limited to employees who can do their job from home and in-person, usually office workers. Yet over 50% of the workforce don’t have this luxury, frontline or deskless workers need to be physically present to do their job. Adding flexible working arrangements to the discussion when we talk about the future of work is crucial for inclusivity

What is flexible working?

Flexible working refers to an arrangement that gives employees more autonomy over their workday, from where they work, to when, and how. In the UK employees who have been with a company for six months have a right to request flexible working agreements. Depending on the type of business and employee roles, management can allow different amounts of flexibility in the workplace. Small businesses might also choose different options compared to larger organizations, often having less rigid structures.

Location flexibility: People are no longer tied to desks in an office.

flexible working

Hybrid Working

Allowing employees to spend some days in the office and others at home. We found in a recent survey with StitchDX, that over 70% of companies plan some sort of hybrid working going forward.

Satellite Offices

Facilitating employees to work in different offices or through the use of co-working spaces.

Digital Nomad

Some companies, like Spotify and Zapier, are allowing employees to work from anywhere in the world.

Flexible working hours: The traditional Monday to Friday 9 – 5 is over.


Employees can alter their start and finish times while working a set number of hours a week. They can start early and finish early or vice versa.

Work Done

Some organizations go further, by not measuring hours spent but trusting people to get their work done whenever they want.

Four-day Week

More and more organizations are moving to a four-day week, knowing that the 5 day week isn’t necessary for productivity. In 2020, Buffer moved to a 4 day week for 6 months and found it resulted in lower stress levels increased happiness.

Compressed Working Hours

Another option that might suit smaller companies hoping to give employees a better work-life balance that fits their schedule is compressed working hours. Employees are asked to work the same amount of hours but they could fit it into fewer days, for example by taking shorter lunch breaks or finishing later.

How can SMEs embrace flexibility?

Flexible working

The pandemic cemented new ways of working, but they weren’t built with flexibility in mind. Decisions were taken out of people’s hands and enforced by regulations and top-down rules.

Many small businesses adapted as best they could. Now it’s time to design a workplace where flexibility is the default, not an afterthought. For small businesses, this might be an extra challenge and it has some key requirements.

Culture Change

Some companies, like Hubspot, have long been advocates of hybrid and flexible work. The secret to their success is creating a culture that supports people to work in a way that suits them.

Digital Tools

Yet, culture relies on ensuring that every employee is supported. Allowing people to work remotely but not providing the right collaboration tools is a recipe for disaster.

Beyond the basics of a computer and head-set, employees need to be able to access documents and information, collaborate with colleagues, work on projects, and feel part of the company. A digital workplace becomes a necessity in a hybrid workplace. One that can be accessed from anywhere and any device, or on a mobile app, is crucial in an inclusive, flexible workplace.

However, the digital workplace hasn’t always been accessible to smaller companies. Costly and time-consuming deployments and lack of resources have meant that SMEs were locked out of the digital workplace market. That’s why at Powell Software we launched Together, the digital workplace or intranet for small businesses.

SME Exceptiona Experience Together Ebook Small

How can digital tools help create a flexible workplace? And what are the benefits of doing so?

Investing in communication and collaboration tools as part of a flexible work strategy brings invaluable benefits to organizations of all sizes.

Improved engagement

The Chartered Institute of Personnel Development found in a study of 300 people, that flexible working had a positive impact on workers’ engagement and behavior. It’s no secret that highly engaged employees bring invaluable benefits to organizations.

Engaged ees more productive

Improved productivity

Over a year after the first lockdown and with time for people to settle in the new normal way of working, 33% of employees say they are more productive at home. Leaders tend to agree, with only 23% of employers judging remote workers as less productive.

Wider talent pool & better retention

92% of millennials and 80% of women prioritize flexibility in their job searches. Flexible working not only helps attract these groups but retain them. It’s a wise strategy for smaller enterprises looking to compete for talent, and gain a competitive advantage against large companies asking employees to return to the office.

Employee Flexibility Employee Motivation

Work-life balance

In the US, the average commute is 26.1 minutes, each way. That’s nearly one hour a day spent traveling to and from work. When employees have more flexibility in where they work from they save valuable time.

For employees who need to be present being able to alter their start and finish times offers a better work-life balance. It allows people to fit life commitments, like dropping kids to school, into their workday.

What are the barriers to flexible working?

No understanding or buy-in from senior leadership

In the UK, where workers have the right to request flexible working, one-third of requests are denied. This is due to a lack of clarity around how different roles can implement flexible arrangements.

Lack of digital tools

Employers need to have some overview of where employees work from and be able to connect with them easily. Employees need access to information, documents, and spaces to work with colleagues. A digital workplace solution that is accessible to everyone from those in the office to those on the field is crucial.


Closed culture

Company culture needs to be reimagined to support new ways of working. After providing employees with flexible work options and the tool to support them, open and transparent internal communication is key. Employees need to know how they can avail themselves of flexible work options, and what is expected of them when they do so. A company intranet that acts as a centralized information source is ideal for this.

What are the possible downsides and dangers?

Overworking & overcompensating

During the pandemic, remote workers spent an extra 2 hours a day on average working. People tend to overcompensate, fearing that employers don’t believe they working hard enough when they are ‘invisible’ at home.

Remote employees work 2 hours more


Difficulty switching off

Given the long hours, it’s unsurprising that those working from home are 1.4 times more likely to be unable to disconnect at the end of their workday.


When employees start to feel overworked they can start to disengage and disconnect from their work. Only 14% of employees feel connected. Connecting employees relies on shared spaces for collaborating and sharing.

Missing out on promotions

When some employees work from the office and others stay remote, there’s a danger of one group being favored. Less visibility and our ingrained idea that presence equals commitment would explain why remote workers are 38% less likely to receive a bonus.

What’s the secret to making flexible work for small businesses?



Flexible working, or providing employees with choices in where, when, or how they work builds a more inclusive workplace. It ensures that people can balance life and work, and accommodates employees’ needs.

The secret to making flexible work is ensuring you have the right digital tools.Yet, often SMEs struggle to find technology adapted to small business needs.


Updating digital tools or investing in a digital transformation strategy can seem overwhelming. We’ve put together a guide to help! In this playbook for SMEs, you’ll learn how supporting flexible working can give your small businesses the ultimate competitive advantage.

SME Exceptiona Experience Together Ebook Large


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