In March 2018, the Strategic Applications team at CrossFirst Bank set out to replace the company intranet portal. Due to a 400% increase in company size between 2013 and 2018, a point of emphasis when designing the tool was to focus on improving onboarding features and new employee training. After deliberating with the intranet experts at RSM and looking at the many digital workplace options available, CrossFirst Bank decided to implement a Powell 365 intranet.
- Improve training and communication
- Centralize change management
- Standardize business and process documentation
- Increase employee collaboration
“We wanted to make sure we were providing relevant content in a place where employees could access and use the tools that they needed. Increasing employee efficiency and reducing the number of unnecessary clicks our teams must do in day to day tasks were also things we had hoped to improve upon.”
-Theresa Thomas, Business Analyst, CrossFirst Bank
This is the story of how CrossFirst Bank successfully realized its goal to transform its digital workplace.
About CrossFirst Bank
Founded in 2007 in Leawood, Kansas, CrossFirst Bank has worked with its communities to meet the financial needs of business owners, professionals, and their families. Unlike most banks, the founders’ philosophy was to invest in people and technology instead of branch expansion. This same prioritization towards investing in their employees eventually led CrossFirst Bank to approach tech-consultant ‘RSM’ to replace the organization’s intranet.