81%
Intranet adoption
8/10
Carrefour Voyages recommends Powell
Challenges
The health crisis accentuated this issue. Carrefour Voyages field teams are face to face with customers and being able to search for the most up-to-date information is a real help in making sales and taking decisions. The challenge was to quickly implement an internal portal with an intuitive interface, a simple user and contributor experience and to make it go to source for internal media replacing the 30 year old intranet.
“We have moved from an interpersonal transmission of information to an organized interdepartmental circulation of information, guaranteeing fair and official information for all, and a quality service to the client.”
Lauren Bastet
Project & Internal Communication Director
Carrefour Voyages
Objectives
Digitalize communication
Digitizing, centralizing and simplifying communication
Connect agencies
Set up an inclusive and unifying portal
Operational excellence
Optimize the operational processes of the agencies
Increase customer satisfaction
Make the Intranet a real aid to sales and decision making
Carrefour Voyages chose to implement their new intranet portal “Wikiss” using Powell Intranet technology because it met all their criteria. They built it with Expertime’s teams in only two months, all done remotely.
For field teams in agencies
1. Digitalize & centralize information
Previously, field teams were overwhelmed by a phenomenal amount of scattered information and successive updates. In the travel business it is hard for agents to know everything, so having that information at hand is essential. Powell Intranet now gives them access to information they need: from travel destinations in a simple, structured, detailed and immediate way; to sharing information from management and between departments.
2. Align, lead & support teams
Powell Intranet allowed Carrefour Voyages field staff to align and drive teams in a more engaging way by effectively communicating guidelines, priorities and programs. Their new intranet solution allows them to have live alerts on urgent information and useful notifications. Teams have simplified access to the information they needed to do their jobs in the field, especially in sales and merchandising
3. Simplify the experience
The simplicity of the tool combined with an effective support plan guaranteed success and ease of use for teams in the field. The ease of execution, the simplicity for contributors and users and the design of the interface were also determining factors in the success of the portal. With Powell Intranet, there is no need to be a digital expert.
Results & impact
Benefits for agencies
- Structured information delivered in real time
- Alignment and animation of teams
- A real support for the field teams
- Modernization of operational processes
- More engagement through an inclusive culture
- Quick and easy adoption
Benefits for IT
- The deployment of a turnkey Intranet
- Reliable availability of the service
- Simple and quick customization
- Integration with the CRM
Key success factors for Carrefour Voyaes
- The simple, intuitive interface and engaging design and templates
- The powerful search engine
- The reliability of the tool and its availability – the only technology that never fails
- The choice of partner for the quality of its support
Working with Expertime
For 18 years, Expertime teams have been offering their customers the best of Microsoft technologies. Expertime is an expert in application innovation and consulting on DevApps, Data & Artificial Intelligence solutions in Azure and Office 365 environments.
One of the key factors of the project was its co-construction with contributors, project managers and partner Expertime. Together, they defined the needs of the various departments, reviewed the technical functionalities and discussed the possibilities. They reformulated and customized proposals to ensure that everything fit, and then implemented the go live! Expertime helped make this project a great adventure by breathing new life into the project team first and then into the entire network so that they could all work together remotely with peace of mind and within a short timeframe.
Carrefour Voyages initiated a service approach at all levels of the company by creating listening committees, which resulted in new user services – initiation webinar, local relays identified in the regions or via happy users, dedicated email box – and a contributor service – technical contribution kit, editorial charter… The tool is alive and is theirs!
“Powell’s product is efficient and allows for easy contribution by teams”.
User
Carrefour Voyages
Conclusion
Carrefour Voyages has successfully transformed its intranet into a powerful support and communication tool, “Wikiss”, by leveraging Powell Intranet and partnering with Expertime. This transformation has addressed the challenges of information dissemination, particularly during the health crisis, and has enabled the company to optimize operational processes, enhance customer satisfaction, and empower its field teams. The intuitive design, coupled with effective support and training, has resulted in high user adoption and a more engaged and informed workforce.
