46,000
Employees now have one central hub.
The project
- Allow teams to work and collaborate on documents faster and more efficiently
- Enable employees to find and work with subject-matter experts and get answers to challenging questions
- Improve the employee experience with multi-way, peer-to-peer communication and a uniquely designed profile
Solutions
Low code/no code intranet design and implementation plan
Aesthetic, branded digital workplace where employees would remain motivated and engaged
Site template updates managed through Powell Manager
Results
With the implementation of their Powell digital workplace Quest has improved communication, collaboration, and information management.
1. Conversations
- Multiway conversation: Using the new features including comments, likes, and shares employees aren’t just expected to consume information but also to participate
- Transparency: Sharing, openness, and access to management fosters employee engagement
- Accountable: Employees have a voice, and are encouraged to contribute and ask questions
2. Collaboration
- Innovating: Employees work together, across functions and geographies
- Efficient: Technologically adept and culturally collaborative – helping colleagues think differently about collaboration through training opportunities including a “Geek Bar”
- Discovering opportunities: The potential to partner and share best practices
3. Information management
- Value of information: Information is a company asset, not just a byproduct of processes
- One source of truth: A standard and formalized knowledge management strategy
- Searching and finding: Uncovering and accessing information easily. Search capabilities continue to improve, and Quest will constantly evolve them using best practices including a taxonomy (to be launched in an upcoming phase)
Conclusion
Ultimately, Quest Diagnostics’ implementation of a personalized digital hub has successfully connected its vast global workforce, fostering enhanced communication, collaboration, and information management. This central platform empowers employees with efficient access to resources and expertise, significantly improving their daily experience and laying the groundwork for continued digital workplace evolution.
