Background about the customer
CatholicCare Tasmania is a nonprofit organisation in Australia with 450 employees delivering essential community services. As the workforce grew and diversified, so did the need for a digital environment that supports communication, collaboration, and cultural connection.
The vision was not to build just another internal website. It was to create a trusted digital space that reflects CatholicCare Tasmania’s mission, values, and brand identity while serving as a reliable single source of truth for all employees.
The result is a dynamic intranet designed to feel like CatholicCare Tasmania from the moment staff log in.
Their challenges
There was no central place to:
- Celebrate impact stories
- Reinforce shared values
- Build connection across teams
- Ensure consistent communication
Important stories of hope, compassion, and service often remained siloed within individual programs. As a result, the full breadth of the organisation’s impact was not visible across the agency.
The absence of a cohesive and modern digital platform also led to inefficiencies, duplicated effort, and inconsistent information sharing. As the workforce expanded, these gaps became more pronounced.
CatholicCare Tasmania needed a central, vibrant platform that could support operational effectiveness while also nurturing storytelling, culture, and shared purpose.
Their solution
The new intranet was designed as a digital home, not just a repository of information.
Visually, it centres on CatholicCare Tasmania’s identity. Brand colours, imagery, logo, and values are woven throughout the experience. Prominent news areas, hero banners, and program highlights showcase impact stories and reinforce mission in everyday use.
The user experience is intentionally simple and intuitive. Clear navigation, structured content layouts, and well-organised pages allow employees to find what they need quickly and confidently.
Structured architecture supports a reliable single source of truth. The platform balances warmth and clarity. It feels welcoming, yet structured. It celebrates people while supporting practical work needs.
KPIs
Although still in the early rollout phase, initial data and qualitative feedback indicate strong success. Since launching in November 2025:
📊 The key figures
Site visits recorded
Max visits per day
Visits per employee per day
These figures suggest strong habitual use and a clear shift toward the intranet as the organisation’s daily starting point. Additional early indicators include:
- Positive qualitative feedback from team meetings and leaders
- Staff describing the platform as intuitive and visually engaging
- Employees stating that it “feels like CatholicCare”
- Early signs of strengthened cultural connection and shared identity
Results
The new intranet has reshaped how CatholicCare Tasmania connects internally.
✨ Employee Benefits
- Reliability – A trusted single source of truth.
- Alignment – A platform that reflects mission and values.
- Engagement – A space that celebrates impact and community.
- Efficiency – Clear, intuitive access to information and resources.
“It was crucial for us to have a well-designed intranet for connecting with our staff, simplifying communication, and giving every employee a clear place to engage, contribute, and stay informed. When the look and feel are intuitive and visually appealing, the intranet becomes a space people actually want to use, lifting both user experience and overall engagement.”
— Michelle Mizzen, Communications and Corporate Partnerships Manager at CatholicCare Tasmania
“Being part of this project allowed me to help shape a solution that genuinely meets the needs of our staff. Through backend development and close consultation with teams, we were able to deliver a platform that is stable, scalable, and user centric.”
— Menaka Perera, ICT Systems and Projects Officer at the Archdiocese of Hobart
The intranet is not only functional. It reinforces identity, supports culture, and strengthens belonging.
Conclusion
CatholicCare Tasmania’s intranet demonstrates that great design is about purpose, not decoration. By combining user-centred strategy, intuitive navigation, and strong brand alignment through Powell, the organisation created a digital workplace that feels authentic, supportive, and scalable.
This is not simply an information hub. It is a mission-led platform that strengthens communication, builds culture, and helps every employee feel connected to the organisation’s purpose.
Ready to transform your communication?
Trinity Resting
Product Marketing Manager
Product marketing doesn’t have to be all jargon and slides—Trinity’s here to prove it’s about creating human connections. With 5 years in digital marketing, she’s been scaling, building, and transforming product strategies that resonate with real people. At Powell, Trinity ensures the message isn’t just heard, but felt. She’s passionate about helping teams go beyond the office and build lasting relationships. When she’s not crafting strategies, you’ll find her sipping tea (she’s a self-proclaimed tea-aholic) or working as a professional dog sitter—because, let’s be honest, dogs are the ultimate team players.
