Overview

Sno-Isle Libraries, which serves more than 800,000 residents across Snohomish and Island counties in Washington State, initiated a comprehensive effort to modernize its digital workplace, with a particular focus on enhancing its intranet. Driven by a dedication to equitable access and increased staff engagement, the library system sought to overcome challenges related to digital tool integration and employee involvement across its 23 locations. Through collaboration with Powell and StitchDX, Sno-Isle Libraries successfully upgraded their legacy intranet, establishing it as a central platform for effective knowledge management and employee engagement.

 

Challenges

Main Hurdles:

  • → Various Digital Tools: The library system utilized various digital platforms, leading to fragmented communication and confusion.
  • → Need for Enhanced Engagement: With a geographically dispersed workforce, there was a pressing need for a unified platform to facilitate seamless employee engagement.
  • → Governance and Adoption: Ensuring consistent governance across digital tools and encouraging staff adoption were significant hurdles.

 

Solution

StitchDX, a Boston-area digital experience agency, leveraged Powell to implement a comprehensive digital workplace solution tailored for Sno-Isle Libraries.

Solution Components:

  • → Sno-Isle Libraries Home site: Central hub for organization-wide content and information.
  • → Individual Department Sites: Dedicated sites for members of specific departments.
  • → Central Policies Hub: A one-stop shop for all relevant policies.
  • → Internal Communications: A hub for All Staff messages and Newsletters.
  • → FAQs: Quick reference widget for common questions.

Results

Key Impacts

  • → Enhanced Productivity: Improved communication and resource-finding, leading to increased organizational performance.
  • → Unified Organization: Successfully bridged gaps between disparate information and teams.
  • → Thoughtful Implementation: Leveraged ready-made templates for rapid design.

 

 

Conclusion

Through an ongoing strategic partnership with Powell and StitchDX, Sno-Isle Libraries effectively transformed its digital workplace, enhancing engagement and providing easy-to-find resources to its workforce. This modernization aligns with the library’s mission to provide equitable access to knowledge and resources, ensuring it continues to improve its digital workplace through new features and creative use of existing functionality.