Empowering Frontline Engagement and Growth: Aspire Living & Learning’s Digital Transformation Journey

Background:

Faced with the need to better engage frontline workers and optimize internal communications, Aspire Living & Learning sought innovative solutions to overcome their SharePoint intranet limitations. Aspire Living & Learning is a non-profit human services and educational organization based in New England, dedicated to empowering neurodiverse children and adults to grow, develop, and unlock their potential.

 

Challenges:

Aspire Living & Learning faced several challenges with their existing SharePoint intranet environment. Their top priorities included:

Track: Top Priorities

  • → Improving User Experience: Many users found it difficult to navigate the existing intranet to find the information they needed.
  • → Gaining Business Insights: Understanding which content was most used and relevant was essential for making informed decisions.
  • → Engaging Frontline Workers: Ensuring that field employees had timely access to important information and communications was critical for operational efficiency.

 

Solution:

To address these challenges, Aspire Living & Learning partnered with Powell and Synergy to implement a comprehensive solution designed to streamline navigation, improve accessibility, and foster greater engagement.

 

Enhanced Navigation & Search:

  • • A Simplified Navigation Menu was introduced, significantly downsizing the previous structure to create a more intuitive user experience.
  • • Improved Search Functionality was implemented with advanced filters, allowing users to efficiently locate specific content types, reducing search times by 50%.

 

50%
Reduction in search times.
30%
Rise in intranet engagement among frontline workers.
40%
Boost in user satisfaction.

Mobile Application Deployment:

  • • Aspire rolled out the Powell mobile application, providing push notifications for important announcements and company communications directly to frontline care providers. This ensured field staff stayed informed and engaged, regardless of location, leading to a 30% increase in intranet engagement among care providers.

 

Google Analytics Dashboard:

  • • A customized Google Analytics dashboard was created, enabling Aspire to track employee navigation behavior, information searches, and content engagement. This data empowered the organization to make data-driven decisions and continuously improve the relevance of its content, boosting overall satisfaction by 40%.

 

Results:

Since implementing these solutions, Aspire Living & Learning has seen significant improvements in their internal communications and employee engagement:

Key Impacts

  • → Increased User Engagement: Frontline workers reported a smoother experience with the new navigation and search features, leading to a 30% rise in intranet engagement.
  • → Enhanced Real-Time Communication: The new mobile app has improved real-time communication, ensuring critical updates reach field staff promptly.
  • → Data-Driven Decision Making: The Google Analytics dashboard provided valuable insights into user behavior, helping Aspire fine-tune its content strategy, resulting in a 40% boost in user satisfaction.

 

Conclusion:

Through innovative solutions and a commitment to enhancing the user experience, Aspire Living & Learning successfully transformed their SharePoint intranet environment. Their partnership with Powell and Synergy not only addressed immediate challenges but also set the foundation for continued growth and engagement within the organization. Aspire’s journey demonstrates how a well-designed digital workplace can empower employees, enhance communication, and foster a more connected workforce.